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KSA ServiceDesk Team Lead — Hands-on Tech & People Leader
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-09
Listing for:
تابي
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Tabby is seeking a hands-on Service Desk Team Lead to own L1 operations in KSA. You will lead local engineers, manage escalation flows to L2 and engineering, and coordinate incident response for KSA-facing issues, including regulatory reporting to SAMA.
You will oversee queue management, quality, and SLA adherence, while growing the team and standardizing processes. Arabic fluency and KSA residency are required.
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