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Product Support Specialist – First-Line Tech Troubleshooter
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-09
Listing for:
Almosafer
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Almosafer is seeking an Officer - Product Support to provide first-line support for digital products, troubleshoot user issues, and ensure timely resolution of service requests while delivering a seamless customer experience. You will receive, triage, and resolve incidents via Jira Service Management, maintaining open communication with users and meeting SLA targets.
The role requires a Bachelor's degree in CS/IT/IS or related field and 0–1 year of Digital/Application Support experience.
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