Tahreez Senior IT Help Desk

Company Job Family City

KSA - Riyadh

IT

30-Sep-2026

The IT Specialist is responsible for installing, maintaining and supporting computer systems, networks & hardware in Tahreez office based in Riyadh.

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

Minimum of 5 years of experience in a similar IT Help Desk, Technical Support, or IT Support role.

Proven experience troubleshooting hardware, software, and network issues in a business environment.

Experience managing user accounts, access rights, and Active Directory (or similar directory services).

Experience with system backups, patch management, and basic disaster recovery procedures.

Prior involvement in IT projects or technology rollouts is preferred.

Strong knowledge of desktop/laptop hardware installation, configuration, and maintenance.

Proficiency with Windows and/or macOS operating systems; familiarity with common business software suites.

Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).

Familiarity with antivirus/endpoint security solutions and patch management tools.

Experience with ticketing systems and IT documentation/inventory tools.

Understanding of IT security standards and compliance best practices (e.g., data protection, access control).

Strong customer service orientation and communication skills for user training and support.

Ability to explain technical issues to non-technical staff clearly.

Strong problem-solving and analytical skills for diagnosing hardware/software/network issues.

Good organizational skills for maintaining documentation, inventory, and support records.

Ability to work independently and manage multiple support requests/priorities.

Install, configure, and maintain computer hardware, software, printers, and other IT equipment

Provide technical support and troubleshoot hardware, software, and network issues

Monitor and maintain network performance, security, and connectivity

Manage user accounts, permissions, and access rights

Install software updates, patches, and antivirus solutions

Perform regular system backups and assist with disaster recovery planning

Maintain IT documentation, inventory, and support records

Ensure compliance with IT policies, security standards, and best practices

Assist with the implementation of new technologies and IT projects

Train users on IT systems, software, and security awareness