Technical Authority – Cloud Infrastructure & IP Networks

Job Title:

Technical Authority – Cloud Infrastructure & IP Networks

Recruiting Company: SIS Global

Job Location:

Riyadh, Saudi Arabia

Job Type: Full-Time

Industry: Telecommunications | Cloud Infrastructure | IP Networks | Network Operations

Vendor Environment:
Ericsson Telecommunications Infrastructure

SIS Global is seeking an experienced Technical Authority specializing in Cloud Infrastructure and IP Networks to provide advanced second-line technical support within a governed telecommunications environment. The successful candidate will play a critical role in maintaining platform stability, resolving complex technical issues, supporting operational continuity, and ensuring high levels of service availability across cloud and IP domains.

As a Technical Authority – Cloud Infrastructure & IP, you will serve as a senior technical escalation point responsible for supporting cloud platforms and IP network services operating within a carrier-grade telecommunications environment. You will work closely with operations teams, vendors, engineers, and customer-facing stakeholders to diagnose and resolve complex incidents, manage faults, support operational changes, and maintain platform performance. The role requires extensive experience in technical troubleshooting, incident and problem management, configuration governance, software lifecycle management, and infrastructure support.

You will also contribute to audit and compliance activities, vendor coordination, and platform improvement initiatives. This is an excellent opportunity to work in a highly technical and mission-critical telecom environment supporting modern cloud and IP services.

• Provide second-line Technical Authority support across Cloud Infrastructure and IP network domains.
• Manage incidents, problems, Customer Service Requests (CSRs), and customer-related service issues.
• Troubleshoot and resolve complex cloud infrastructure and IP networking challenges.
• Perform technical and operational assessments to identify root causes and prevent recurring issues.
• Support fault management and service restoration activities to ensure platform stability.
• Manage and troubleshoot configuration-related issues across supported platforms.
• Support operational changes, technical escalations, and maintenance activities.
• Coordinate with internal support teams, vendors, and customer-facing groups to maintain service continuity.
• Support software lifecycle management including upgrades, patches, and release implementation.
• Provide expertise in platform access control, user administration, and operational governance.
• Support third-party hardware management and infrastructure-related activities.
• Participate in audit, compliance, and service assurance initiatives.
• Maintain operational documentation, technical procedures, and knowledge repositories.
• Ensure compliance with organizational standards, operational policies, and telecom best practices.

• Bachelor’s Degree in Telecommunications Engineering, Computer Science, Information Technology, Network Engineering, or a related technical field.
• Strong experience supporting Cloud Infrastructure environments.
• Strong experience supporting IP networking technologies and operational environments.
• Proven hands‑on experience troubleshooting complex technical issues within enterprise or telecommunications environments.
• Experience managing incidents, problems, and fault management processes.
• Strong configuration management knowledge and troubleshooting expertise.
• Experience supporting technical escalations and operational change management activities.
• Knowledge of platform access management and user administration processes.
• Telecom cloud infrastructure experience within carrier-grade environments.
• Experience supporting and managing third‑party hardware platforms.
• Customer Service Request (CSR) handling experience.
• Experience with software lifecycle management, upgrades, and release activities.
• Experience supporting audit, compliance, and governance requirements.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent communication and stakeholder…