Tahreez Senior IT Help Desk

Role Summary

The IT Specialist is responsible for installing, maintaining and supporting computer systems, networks & hardware in Tahreez office based in Riyadh.

Tahreez

Engineering

KSA - Riyadh

IT

30-Sep-2026

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• Minimum of 5 years of experience in a similar IT Help Desk, Technical Support, or IT Support role.
• Proven experience troubleshooting hardware, software, and network issues in a business environment.
• Experience managing user accounts, access rights, and Active Directory (or similar directory services).
• Experience with system backups, patch management, and basic disaster recovery procedures.
• Prior involvement in IT projects or technology rollouts is preferred.

• Strong knowledge of desktop/laptop hardware installation, configuration, and maintenance.
• Proficiency with Windows and/or macOS operating systems; familiarity with common business software suites.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Familiarity with antivirus/endpoint security solutions and patch management tools.
• Experience with ticketing systems and IT documentation/inventory tools.
• Understanding of IT security standards and compliance best practices (e.g., data protection, access control).

• Strong customer service orientation and communication skills for user training and support.
• Ability to explain technical issues to non-technical staff clearly.
• Strong problem-solving and analytical skills for diagnosing hardware/software/network issues.
• Good organizational skills for maintaining documentation, inventory, and support records.
• Ability to work independently and manage multiple support requests/priorities.

• Install, configure, and maintain computer hardware, software, printers, and other IT equipment
• Provide technical support and troubleshoot hardware, software, and network issues
• Monitor and maintain network performance, security, and connectivity
• Manage user accounts, permissions, and access rights
• Install software updates, patches, and antivirus solutions
• Perform regular system backups and assist with disaster recovery planning
• Maintain IT documentation, inventory, and support records
• Ensure compliance with IT policies, security standards, and best practices
• Assist with the implementation of new technologies and IT projects
• Train users on IT systems, software, and security awareness