Voice Technician

Job Responsibilities

Trace Systems is seeking an experienced Voice Technician to support the USMTM CITS contract in Riyadh, Kingdom of Saudi Arabia. The Voice Technician installs, provisions, administers, monitors, maintains, tests, troubleshoots, and sustains enterprise VoIP, analog, and long-haul voice services supporting daily and contingency operations.

• Administer Cisco Unified Communications Manager or other Government-approved enterprise telephony platforms.
• Configure dial plans, partitions, calling search spaces, route and translation patterns, hunt groups, call-routing policies, and numbering plans.
• Install, configure, and troubleshoot IP phones, gateways, analog adapters, media resources, voicemail, and related hardware.
• Maintain approved software, firmware, security patches, configuration backups, and restoration records.
• Support analog lines, main distribution frame interfaces, long-haul VoIP, and approved morale-and-welfare calling services.
• Monitor call processing, registrations, trunks, gateways, alarms, health, and service availability.
• Troubleshoot latency, jitter, packet loss, echo, codecs, registration, signaling, routing, and voice-quality issues.
• Coordinate with Network Administrators on Quality of Service and support SIP, H.323, MGCP, SCCP, or other approved protocols.
• Coordinate with DISA, USARCENT, CENTCOM, NETCOM, commercial carriers, service providers, and higher headquarters.
• Support circuit and equipment installation, bandwidth planning, alternate transport, infrastructure expansion, office moves, and technology refreshes.
• Coordinate with OSP/ISP, Systems, VTC, Desktop, and Cybersecurity personnel on physical-layer and cross-functional issues.
• Maintain dial plans, diagrams, inventories, circuit records, configurations, user instructions, and restoration procedures.
• Support STIGs, vulnerability remediation, logging, patching, continuity, failover, disaster recovery, and alternate communications.
• Respond to mission-critical outages and participate in CCB, maintenance windows, Authorized Service Interruptions, emergency recall, and on-call support.

Trace Systems is seeking an experienced Voice Technician to support the USMTM CITS contract in Riyadh, Kingdom of Saudi Arabia. The Voice Technician installs, provisions, administers, monitors, maintains, tests, troubleshoots, and sustains enterprise VoIP, analog, and long-haul voice services supporting daily and contingency operations.

• Administer Cisco Unified Communications Manager or other Government-approved enterprise telephony platforms.
• Configure dial plans, partitions, calling search spaces, route and translation patterns, hunt groups, call-routing policies, and numbering plans.
• Install, configure, and troubleshoot IP phones, gateways, analog adapters, media resources, voicemail, and related hardware.
• Maintain approved software, firmware, security patches, configuration backups, and restoration records.
• Support analog lines, main distribution frame interfaces, long-haul VoIP, and approved morale-and-welfare calling services.
• Monitor call processing, registrations, trunks, gateways, alarms, health, and service availability.
• Troubleshoot latency, jitter, packet loss, echo, codecs, registration, signaling, routing, and voice-quality issues.
• Coordinate with Network Administrators on Quality of Service and support SIP, H.323, MGCP, SCCP, or other approved protocols.
• Coordinate with DISA, USARCENT, CENTCOM, NETCOM, commercial carriers, service providers, and higher headquarters.
• Support circuit and equipment installation, bandwidth planning, alternate transport, infrastructure expansion, office moves, and technology refreshes.
• Coordinate with OSP/ISP, Systems, VTC, Desktop, and Cybersecurity personnel on physical-layer and cross-functional issues.
• Maintain dial plans, diagrams, inventories, circuit records, configurations, user instructions, and restoration procedures.
• Support STIGs, vulnerability remediation, logging, patching, continuity, failover, disaster recovery, and alternate communications.
• Respond to mission-critical outages and participate in CCB, maintenance windows, Authorized Service Interruptions, emergency recall, and…