Ops. Integration Manager , Hub Delivery

Job :  | Afaq - Warehouse Branch - J02

At Amazon, we are working to be the most customer-centric company on earth, striving to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately, and cost-effectively as possible.

Our last-mile delivery team is seeking a dynamic, autonomous, and well-organized Operations Integration Manager for the Hub Delivery program. This role will drive integration and standardization of Hub Delivery processes across the UAE AMZL Network, partnering with Country ACES, SnOP, Central Operations, AMZL Operations, Product teams, and other key stakeholders.

This is an opportunity to be part of a rapidly growing environment focused on improving the delivery experience for our customers while driving operational excellence and cost efficiency.

• Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning.
• Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, using data-driven insights to identify and prioritise opportunities.
• Gather and analyse operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations.
• Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers.
• Analyse and solve operational blockers with a focus on root cause analysis, driving forward sustainable solutions that improve network performance and partner experience.
• Innovate to continuously improve customer experience while removing cost and complexity from the fulfillment network through process optimisation and automation.
• Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with clear success metrics.
• Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership.

• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualisation tools such as Tableau
• Experience experience using data and metrics to measure impact and determine improvements
• Experience working cross-functionally across several teams both technical and non-technical
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support

• 3+ years of program or project management experience
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organisation
• Experience building processes, project management, and schedules
• Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience with advanced use of SQL for data mining and business intelligence
• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Track record of driving measurable process improvements in last-mile delivery, logistics, or fulfillment operations.

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