Information Technology Business Analyst

Job Title – Information Technology Business Analyst

Company – TCS (MEA)

Job type – Full time

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit  and follow TCS news at @.

• Engage with business stakeholders to understand business needs, objectives, pain points, and functional requirements.
• Conduct requirement-gathering workshops and discussions with Business, Product Owners, IT, and other stakeholders.
• Analyze requirements and translate them into detailed Functional Specification Documents (FSDs) and other functional documentation.
• Prepare and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs/FSDs), User Stories, Use Cases, Process Flows, Acceptance Criteria, and Requirement Traceability Matrices (RTMs) as applicable.
• Translate business requirements into clear requirements that can be understood and implemented by development and integration teams.
• Work closely with technical teams to understand system capabilities, interfaces, APIs, dependencies, and implementation constraints.
• Perform functional analysis, impact analysis, gap analysis, and process analysis for new requirements and change requests.
• Support solution/design discussions and ensure that the proposed solution adequately addresses business requirements.
• Work closely with UI/UX teams on mobile/web banking journeys and ensure that designs are aligned with approved business requirements.
• Coordinate with Development, QA, Integration, Architecture, Security, and other teams throughout the implementation lifecycle.
• Clarify functional requirements and resolve queries raised by developers and testing teams during implementation.
• Review test scenarios and test cases to ensure adequate coverage of business and functional requirements.
• Support SIT, UAT, defect triage, production deployment, and post-production/hypercare activities as required.
• Analyze production issues/incidents from a functional perspective and coordinate with relevant teams for resolution.
• Identify dependencies, assumptions, risks, gaps, and open points and proactively drive them to closure.
• Maintain proper requirement traceability and ensure that changes to requirements are documented and communicated to all stakeholders.
• Participate in Agile ceremonies including backlog refinement, sprint planning, daily discussions, demos, and retrospectives.
• Ensure timely stakeholder communication and provide clear updates on requirements, dependencies, risks, and delivery status.

• Strong experience in the Banking / Financial Services domain
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• Hands-on experience with Mobile Banking, Digital Banking, or Internet Banking applications
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• Strong experience in preparing Functional Specification Documents (FSDs) and detailed functional requirements.
• Good understanding of banking products, customer journeys, and digital banking processes.
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile delivery methodologies.
• Ability to understand and discuss APIs, system integrations, interfaces, data flows, and backend dependencies with technical teams.
• Experience working with Development, QA, Architecture, Integration, and Product/Business teams.
• Strong requirements elicitation, documentation, analytical, and problem-solving skills.
• Excellent stakeholder-management and communication skills.
• Ability to independently drive requirements and coordinate across multiple teams.

• Prior experience specifically as an IT Business Analyst within a bank or digital banking transformation program
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• Experience with banking domains such as Accounts, Payments, Cards, Loans/Financing, Remittances, Customer Onboarding, KYC, Digital Channels, or related banking products
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• Experience working on mobile and web banking customer journeys
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• Experience working in large-scale Agile banking transformation programs.
• Experience with tools such as JIRA, Confluence, Figma, or equivalent requirement/design collaboration tools
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