Network Operations Senior Advisor (Network Operations

Position Objective:

The Senior Advisor serves as the principal strategic and technical sounding board to the VP of Network Operations. Orchestrating operational excellence across all network domains and drive the transition from a complex legacy infrastructure to a future-state, zero-touch architecture – targeting TM Forum Autonomous Network Level 4 (ANL
4) maturity and a modernized, unified NOC.

• Act as the primary trusted advisor to the VP of Network Operations on long-term strategy, operational risk management, and technology lifecycle investments.
• Evaluate and translate emerging technological trends (e.g., 6G readiness, advanced edge computing, network slicing) into actionable, high-yield operational roadmaps.
• Advise on the governance of operational frameworks across the entirety of the operator’s footprint to ensure alignment with global standards and corporate KPIs.
• Provide strategic direction and operational efficiency oversight across eight core domains:
• Mobile Network:
  Next-gen RAN, vRAN, OpenRAN, and multi-generation (4G/5G/5G-Advanced) core alignment.
• Fixed Network: FTTx, GPON, and next-generation fixed access operations.
• Transport Network: IP/MPLS, Optical (DWDM), Segment Routing, and microwave backhaul optimization.
• Core & Cloud Network:
  Cloud-native network functions (CNFs/VNFs), telco cloud infrastructure (Open Stack, Kubernetes), and hybrid-cloud operational paradigms.
• IT Operations:
  Alignment of corporate IT infrastructure, workplace tech, and data center operations with network functions.
• Cybersecurity:
  Embedding Dev Sec Ops  into network operations, ensuring infrastructure resilience, threat mitigation, and strict regulatory compliance.
• OSS/BSS:
  Transforming legacy Operations and Business Support Systems into agile, microservices-driven architectures.
• AIOps Strategy Formulation:
  Define the overarching AI/ML roadmap for Network Operations to move toward predictive, generative, and closed-loop autonomous operations.
• AIOps Implementation:
  Drive the deployment of Artificial Intelligence for AI Operations (AIOps) platforms to ingest vast streams of telemetry data across Fixed, Mobile, and Cloud networks for real-time anomaly detection and predictive scaling.
• Generative AI & LLMs in Ops:
  Evaluate and pilot Generative AI applications (such as LLM-powered network assistants) to accelerate Tier-1/Tier-2 engineering troubleshooting, synthesize complex RCA (Root Cause Analysis) logs, and automate routine configuration scripts safely.
• Data Governance for Networks:
  Collaborate with Chief Data Officers/IT to establish robust data pipelines, ensuring clean, structured, and real-time network telemetry data is available to train and mature AI models.
• AI Governance & Explainability:
  Ensure AI/ML and closed-loop automation decisions remain auditable and explainable (XAI), preserving engineer trust and regulatory compliance as autonomy increases.
• AI Capability Upskilling:
  Act as a change agent to foster an AI-first mindset across the engineering workforce, advising the VP on the talent and skills gap required to operate a cognitive network.
• Lead the transformation of the NOC from siloed, domain-specific monitoring into a unified command center, consolidating EMS/NMS, service assurance, and orchestration tooling across Fixed, Mobile, Transport, Core, Cloud, and IT domains.
• Define and continuously optimize the NOC’s tiered support structure (Tier 0 automated remediation through Tier 3 specialist escalation), shifting resolution through automation, runbooks, and AI-assisted diagnostics.
• Drive AI/ML-based event correlation, event de-duplication, and noise reduction, ensuring NOC engineers focus exclusively on actionable, service-impacting events.
• Own the end-to-end Major Incident Management process, including rapid triage, cross-domain war-room coordination, executive communication, and post-incident root-cause and problem management.
• Ensure 24/7 operational resilience through effective staffing model, shift patterns, and escalation matrices that sustain continuous, around-the-clock network assurance aligned with contractual SLA commitments.
• NOC-SOC Integration:
  Partner with the…