Lead Implementation Consultant

What You ll Do Long past the era of plug-and-play global brands with distributed infrastructure networks need help to fully optimize social media software deployments for their specific business requirements Sprinklr is looking for a highly experienced and well-trained professional in software enablement to provide strategic expertise and empower our new and existing clientele to use our technology to meet their goals This role will grow our expanding need for experts who can ensure that all of our customers meaningfully understand the value that the Sprinklr Platform will bring to their organization The successful candidate will lead a team of high performing implementation consultants focused on successful value-oriented Sprinklr deployments that ensure customer satisfaction and adoption Manages and directs a high performing implementation consulting team contributing to the development of Implementation Services consultants and project managers Maintains own and team performance against billable utilisation and other key business metrics such as on-time timecard submission amp project assignments implementing strategies to enhance performance where applicable Defines and maintains regional implementation practice strategy in collaboration with other regional implementation leaders Collaborates with other regional leaders across Sprinklr within Customer Delight and other teams where applicable Leads and directs production of regional practice deliverables to grow and strengthen the team delivery for positive impact on customers Assures implementation delivery standards at cross-team level and takes action when standards are not met Facilitates team feedback to regional services leadership Partners with PMO and Engagement Management leaders on project scope and resources Maintains a high level of employee satisfaction developing star performers and implementing strategies for underperformers Ensures a high level of implementation expertise across the Sprinklr product in line with platform development and delivery pipeline requirements Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact Leads team meetings and ensures appropriate awareness of Sprinklr team news among consultants Participates in high level strategic customer meetings in support of consultants representing Sprinklr Services leadership Is an escalation point for implementation consultants for both internal and external stakeholders Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Services Provides expert level solution recommendations for platform design and configuration so that all goals are met and that client expectations regarding platform use cases and functionality are fulfilled Develops and recommends strategies best practices and policies for immediate and long-term enhancement of implementation process

• 8+ years of experience in enterprise software deployment management and/or implementation
• Excellent written and verbal communication skills; highly competent and confident presenter
• Fluency in Arabic and English is essential
• Strong people and team management skills with proficiency in team leadership
• Strong technical background
• Ability to work independently and as a member of a team, within region and across regions
• Demonstrate experience and a passion for the social media technology universe
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Fluency in social media platforms and direct experience in working with or for social media management software is preferred
• Passion for solving client and internal challenges, and commitment to client delight
• University degree, or higher