Business & Data Analyst - ServiceNow HRSD
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-25
Listing for:
TAWANTECH
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
TAWANTECH is looking for a Business & Data Analyst to support business analysis and data activities on Service Now HRSD implementations — gathering requirements, documenting processes, validating HR data, and supporting testing and reporting. This is not an ETL or data-migration-lead role, and it's a great way to build hands-on Service Now experience alongside senior consultants.
Key Responsibilities- Join discovery workshops with HR and business stakeholders to capture requirements.
- Document current- and future-state HR processes, case types, and reporting needs.
- Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
- Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
- Prepare user stories, process flows, acceptance criteria, and test scenarios.
- Support UAT, defect follow-up, and go-live readiness.
- 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
- Experience gathering requirements, documenting processes, and validating data.
- Practical Excel skills — data organization, validation, and presenting findings.
- Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
- Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
- Fluent Arabic, spoken and written — mandatory; professional English required.
- Exposure to Service Now HRSD, Employee Center, or HR Case Management.
- Experience with HRIS platforms such as SAP Success Factors, Oracle HCM, or Workday.
- Power BI or dashboard/reporting experience.
- Service Now CSA / CIS-HRSD training, or a business-analysis / data certification.
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