OpenText Engineer

Job Summary

The Open Text Engineer will be responsible for managing, maintaining, troubleshooting, and upgrading the Windows Server and Apache-based environment supporting enterprise applications.

The Open Text Engineer will be responsible for managing, maintaining, troubleshooting, and upgrading the Windows Server and Apache-based environment supporting enterprise applications.

The role requires strong hands-on experience with Windows Server administration, Apache web server management, SSL certificates, application services, software upgrades, system troubleshooting, and Level 2 application support.

• Administer, maintain, and troubleshoot Microsoft Windows Server environments supporting enterprise applications.
• Perform Windows Server maintenance, patching, configuration changes, and service management.
• Support DNS, ports, service accounts, permissions, file-system access, and application connectivity issues.
• Monitor Windows services, application services, server resources, and system availability.

• Install, configure, manage, and upgrade Apache web servers.
• Perform Apache upgrades, patching, configuration changes, and post-upgrade validation.
• Configure and troubleshoot Apache services, ports, virtual hosts, redirects, proxy configurations, and application connectivity.

• Manage SSL/TLS certificates, including installation, renewal, certificate chains, and HTTPS configurations.
• Troubleshoot communication between application components, web servers, load balancers, and related services.

• Review and analyze Windows Event Viewer, Apache access logs, Apache error logs, and application logs.
• Troubleshoot application availability, service startup, performance, connectivity, and server-related issues.
• Identify whether application issues are related to Windows Server, Apache, application services, configuration, connectivity, or another technical dependency.
• Restart, recover, and validate application and web services when required.
• Perform root cause analysis for recurring application and infrastructure incidents.

• Support application backend and frontend infrastructure from the operating system and web server perspective.
• Support application software installations, upgrades, patches, and configuration changes.
• Perform pre-upgrade checks, backups, implementation activities, post-change validation, and rollback when required.
• Support production, UAT, and development environments during incidents, deployments, and maintenance activities.

• Investigate Level 2 application incidents and perform technical troubleshooting.
• Coordinate complex technical issues with internal teams and external vendors when required.
• Escalate product-level issues to the relevant vendor when necessary.

• Maintain technical documentation, server configurations, upgrade procedures, implementation plans, rollback plans, and troubleshooting guides.

• Strong hands-on experience with Microsoft Windows Server administration.
• Good knowledge of Windows services, Event Viewer, Task Scheduler, service accounts, permissions, and file systems.

• Strong hands-on experience with Apache HTTP Server administration.
• Experience with Apache installation, configuration, upgrade, patching, and troubleshooting.

• Experience managing SSL/TLS certificates and HTTPS configurations.

• Experience troubleshooting enterprise applications running on Windows and Apache-based environments.
• Ability to analyze Apache logs, Windows logs, and application logs.
• Experience supporting application installation, deployment, upgrades, and rollback procedures.
• Experience providing Level 2 support for enterprise applications and servers.

• Good understanding of TCP/IP, DNS, ports, HTTP, HTTPS, and application connectivity.
• Strong troubleshooting and root cause analysis skills.
• Good technical documentation and communication skills.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant hands-on experience with Microsoft Windows Server administration and Apache HTTP Server administration.

• Experience supporting enterprise web applications or document management platforms.
• Knowledge of Java-based applications.
• Experience with Apache Tomcat or similar application servers.
• Experience working with load-balanced or high-availability application environments.
• Knowledge of Power Shell scripting and Windows automation.

• Apache HTTP Server
• SSL/TLS
• HTTPS
• Windows Services
• Apache Configuration & Troubleshooting
• Enterprise Application Support
• Level 2 Support
• TCP/IP
• DNS
• HTTP/HTTPS
• Log Analysis
• Application Connectivity
• Patching & Upgrades
• Deployment & Rollback
• Root…