L2 Application Support Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-27
Listing for:
Wareef
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Support, SRE/Site Reliability, Systems Administrator, IT Specialist
Job Description & How to Apply Below
We are looking for an experienced L2 Application Support Lead to lead Level 2 technical support operations for digital applications and platforms. The role will oversee L2 developers, ensure effective incident and problem resolution, manage changes and releases, maintain production readiness, and drive technical investigations, automation, and continuous improvement.
Key Responsibilities- Lead the day-to-day delivery of L2 application support services.
- Supervise and provide technical guidance to L2 developers.
- Manage incidents, problems, changes, and releases in line with SLA/OLA requirements.
- Lead critical incident investigations, Root Cause Analysis (RCA), and Post-Incident Reviews (PIR).
- Ensure production readiness and stability of applications and digital platforms.
- Coordinate end-to-end technical investigations across multiple teams.
- Support production changes, deployments, and release activities.
- Drive automation and continuous service improvement initiatives.
- Monitor service performance and identify opportunities for operational improvement.
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
- 4–6 years of experience in Application Support, Platform Operations, Software Engineering, or similar roles within production environments.
- Minimum 2 years of technical leadership or team supervision experience.
- Experience supporting web applications and digital platforms.
- Experience in managed services or large enterprise environments is preferred.
- Hands-on experience with Jira and Service Now.
- Strong knowledge of Incident, Problem, Change, and Release Management.
- Practical experience in RCA and PIR.
- Experience handling critical incidents in production environments.
- Experience with Observability, monitoring, troubleshooting, and E2E technical investigations.
Technical Leadership, Problem Solving, Incident Management, Analytical Thinking, Communication, Stakeholder Management, Troubleshooting, and Continuous Improvement.
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