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IT Help Desk Analyst - Arabic Support & First-Time Fix
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-28
Listing for:
Crane Authentication (NXT)
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Crane Authentication is seeking a Help Desk specialist to provide 1st line IT support, record and resolve requests, incidents, and orders following ITIL guidelines. You will aim for first-time fixes using strong questioning, knowledge bases, and service management tools.
The role involves incident trending, root cause support, order management, and reporting, with training as needed for onboarding and knowledge sharing.
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