IT Associate

At Manzil we don t just manage systems we build the technology foundation that powers meaningful experiences As our IT Associate you ll be responsible for ensuring every device system and network runs smoothly so our teams can focus on what matters most You ll support end-to-end IT operations across the organization ensuring every system balances reliability security and efficiency while aligning with Manzil s brand and vision This role involves close collaboration with operations product and engineering teams to keep our technology infrastructure running overseeing hardware software network access and troubleshooting to deliver seamless high-quality support You ll also champion best practices in IT conducting regular system checks to ensure every detail meets our standards and enhances how our teams work.

• You will own the administration of the company s internal technology stack and business applications
• You will manage user lifecycle processes including onboarding offboarding permissions and access reviews and oversee software licensing subscription renewals vendor relationships and IT procurement
• You will ensure accurate tracking of technology assets including laptops monitors and other equipment and coordinate device provisioning maintenance repairs and replacements
• You will support internal teams by resolving day-to-day technical issues and escalating complex cases when needed and maintain documentation asset records and IT operational processes
• You will partner with Finance to manage IT-related invoices budgets and procurement workflows and continuously improve internal IT operations by identifying opportunities for automation standardization and a better employee experience

• 1 3 years of experience in IT Support, IT Operations, or Systems Administration, along with hands-on experience managing modern workplace platforms and SaaS applications.
• Familiarity with identity and access management best practices is required, in addition to strong organizational and project coordination skills.
• Candidates must be able to prioritize multiple requests in a fast-paced environment, with excellent troubleshooting and problem-solving abilities.
• Strong communication skills and a service-oriented mindset are essential.