Principal Strategist, Inspire Value

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

Customer Advisory

Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying Service Now methodologies

Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges

Document and present insights and recommended solutions to meet customer goals

Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action

Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.

Provide expertise to help assess and prioritize accounts and strategies

Provide full lifecycle business outcome and value realization advice

Thought leadership

Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)

Improve current methods and frameworks

Work with and enable the Service Now teams on a business consulting approach to sales

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor

Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred

Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred

Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience

Experience with public speaking, meeting facilitation and white boarding

Deep customer connects in regions

High level of executive presence with a humble demeanor

Analytical and financial experience

Enjoyment working in a collaborative environment

Ability to travel up to 40% of the time

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.