Assistant Manager - IT and Release control
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-01
Listing for:
Qiddiya | القدية
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Change Management, IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
- Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact
- Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making for both changes and releases, with clear accountability and approval outcomes
- Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption
- Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows
- Ensure all Changes and releases meet Change and release readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment
- Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes
- Monitor and analyze Change & Release Management KPIs (e.g., change success rate, emergency changes, release failure rate, rollback frequency), identifying trends, risks, and opportunities for continuous improvement
- Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases, ensuring lessons learned are captured, corrective actions are tracked, and systemic issues are addressed
- Support internal and external audits related to IT Change and Release Management by providing evidence, process compliance, and improvement actions
- Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate change and release activities end-to-end
- Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to all relevant stakeholders, including management and business owners
- Enforce adherence to Change & Release Management policies, standards, and governance frameworks, ensuring alignment with ITIL best practices and organizational controls
- Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact
- Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making for both changes and releases, with clear accountability and approval outcomes
- Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption
- Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows
- Ensure all Changes and releases meet Change and release readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment
- Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes
- Monitor and analyze Change & Release Management KPIs (e.g., change success rate, emergency changes, release failure rate, rollback frequency), identifying trends, risks, and opportunities for continuous improvement
- Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases, ensuring lessons learned are captured, corrective actions are tracked, and systemic issues are addressed
- Support internal and external audits related to IT Change and Release Management by providing evidence, process compliance, and improvement actions
- Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate change and release activities end-to-end
- Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to all relevant stakeholders, including management and business owners
- Enforce adherence to Change & Release Management policies, standards, and governance frameworks, ensuring alignment with ITIL best practices and organizational controls
- overseeing and coordinating the demand management process
- works with business relationship managers, service portfolio managers, service level managers, and other stakeholders to understand the current and future demand for IT services,
- plan and implement appropriate strategies to manage and influence the demand
- identifies and resolves any issues or risks that may affect the service delivery
- Aligning IT strategy with business strategy and goals for long term planning Delegating authority to teams
- communicating and updating the process owning and configuring the tools or templates to support the…
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