Product Manager

We are looking for a technically hands‑on Product Manager / Assistant Product Manager to manage the production stability, service quality, and operational health of Digital Enterprise Solutions.

The role will own production incidents, technical troubleshooting, service monitoring, RCA, client escalations, and coordination with Technology, Operations, Infrastructure, Cybersecurity, vendors, and support teams.

• Own production incidents from triage through resolution, including impact assessment, escalation, stakeholder communication, and follow-up.
• Troubleshoot issues using application logs, REST/SOAP APIs, HTTP codes, JSON/XML payloads, and transaction traces.
• Use Postman or equivalent tools to test APIs, reproduce issues, and validate responses.
• Perform basic SQL queries to trace transactions and investigate processing issues.
• Identify whether issues originate from client systems, APIs, middleware, applications, databases, infrastructure, security, or downstream services.
• Lead and coordinate Root Cause Analysis (RCA) and track permanent corrective actions.
• Monitor service availability, latency, error rates, failed transactions, timeouts, and other production-health indicators.
• Maintain production monitoring requirements, dashboards, service-level tracking, and early-warning indicators.
• Support complex client technical escalations and translate technical problems into business and customer impact.
• Work with Product Development and Change Delivery teams to prioritize production defects, fixes, and product improvements.

• Bachelor’s degree in computer science, IT, Engineering, Information Systems, or related discipline.
• Minimum 3 years of relevant experience in product management, production/application support, service management, digital banking, fintech, payments, or enterprise technology.
• Hands-on knowledge of REST APIs, SOAP, JSON, XML, HTTP methods/codes, Postman, application logs, and basic SQL.
• Good understanding of databases, middleware, API gateways, authentication/authorization, certificates, networking, and transaction-processing systems.
• Experience in incident management, problem management, service monitoring, production support, and RCA.

• Experience in digital banking, payments, fintech, or transaction banking.
• Knowledge of ISO 20022, SWIFT, Host-to-Host (H2H) integrations, or financial messaging.
• Exposure to ITIL, Product Management, or Service Management practices/certifications.