Project Manager, Change Management

Purpose:

To lead the end-to-end planning and delivery of technology projects, ensuring agreed scope, timelines, budget, quality, risks, and business objectives are effectively managed and achieved.

• Manage technology projects from initiation and planning through execution, deployment, and closure.
• Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
• Coordinate across business, engineering, architecture, cybersecurity, operations, and vendors.
• Monitor progress and ensure delivery against agreed milestones and commitments.
• Identify, assess, and manage project risks, issues, dependencies, and changes.
• Manage project budgets and track financial performance.
• Manage vendor deliverables, SLAs, and commercial dependencies.
• Facilitate governance meetings and provide clear status reporting, including to Steer Co.
• Ensure deliverables meet agreed quality, change-governance, and regulatory requirements.
• Coordinate readiness, implementation, and transition activities for production deployment.
• Maintain project documentation, decisions, risks, actions, and lessons learned.
• Escalate critical risks and delivery challenges in a timely manner.

• Own and prioritize the product backlog for assigned squads.
• Translate business objectives into epics, features, and clearly written user stories with acceptance criteria.
• Define and communicate product roadmap and release scope.
• Make day-to-day scope and trade-off decisions on behalf of the business.
• Ensure regulatory and compliance requirements are reflected in backlog items.
• Accept completed work against defined acceptance criteria.
• Act as primary point of contact between squads and business stakeholders.

• Participate in the identification and recruitment of key talent for the department.
• Manage, guide, and support direct reports in line with set policies and procedures.
• Set performance objectives, provide support, appraise the team, and give regular feedback.
• Uphold a high-performance working environment and promote the organization’s values.

• Bachelor’s Degree required;
  Master’s Degree preferred.
• 6+ years in technology delivery, including end-to-end ownership of complex projects.
• Experience owning a product backlog and working directly with Agile delivery teams.
• Payments, banking, or regulated financial services experience..
• Professional Certificates (PMP or PRINCE2, plus CSPO/PSPO or equivalent product certification)