Area Technology Leader Gulf

Job title:

Area Technology Leader – Greater Gulf

Location:

Riyadh, Saudi Arabia

As Area Technology Leader – Greater Gulf within our Digital Market team, you'll drive the delivery and evolution of technology products and services across the Greater Gulf, bridging global digital strategy with local business needs. Ready to get started? Join the digital engine driving Sanofi's transformation — where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI  this role, you'll be at the heart of local tech service delivery across the Greater Gulf, ensuring our people have the tools, support, and digital capabilities they need — while championing a digital-first culture that empowers every user.

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

• Coordinate the local deployment of global technology projects, products, and services, ensuring alignment with Greater Gulf business priorities and close collaboration with global Tech Product and Service Owners.
• Partner with Tech Enterprise Delivery and Global Digital Technology teams to plan, report on, and align technology initiatives across the Greater Gulf region.
• Oversee on-site support operations and local tech vendor performance, ensuring services meet contractual standards, comply with global policies, and consistently deliver a high-quality user experience.
• Lead digital-first service delivery by driving automation, self-help capabilities, and user enablement programs — including building proficiency with AI technologies and self-service tools.
• Serve as the primary point of contact and escalation for technology incidents, requests, and needs from local stakeholders, while monitoring service level agreements and defining improvement plans where needed.
• Manage local technology budgets, oversee real‑estate tech requirements, and execute local purchasing for digital equipment and services.
• Deliver local tech communications, awareness campaigns, and training sessions to keep all users informed, engaged, and equipped with the latest digital capabilities.

Experience:

10–15 years of experience in Technology Services delivery, preferably within large or complex organizations. Experience in the healthcare or pharmaceutical industry is a strong advantage.

Soft and technical skills:
Strong technical knowledge across a broad range of technologies and domains, including Windows/M365, IT Service Management (ITSM), and Agile delivery tools such as Service Now, Jira, and Confluence. Demonstrated leadership with a drive for innovation and adaptability. Strong business acumen, problem-solving ability, and a customer-first mindset. Proven ability to work effectively in matrix organizations and regulated environments. Excellent communication and collaboration skills.

Bachelor's degree or equivalent in Information Technology or Computer Science.

ITIL Foundation v4 or equivalent is a differentiating qualification.

Fluent in English (oral and written);
Arabic is a plus.

Join the digital force behind Sanofi's AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development, and delivery of breakthrough treatments to patients. Benefit from pioneering partnerships with OpenAI, AQEMIA, IBM, and others — putting you at the cutting edge of biopharma technology. Enjoy greater scope for experimentation and impact, thanks to our horizontal management structure and two-week proof-of-concept approach.

Stay at the forefront of tech, with access to training programs and industry certifications, as well as excellent opportunities for progression. Lead meaningful digital transformation across the Greater Gulf region, with real, visible impact on how thousands…