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Service Delivery Analyst: SLA & Incident Management Pro
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-03
Listing for:
TAWANTECH
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, IT Specialist
Job Description & How to Apply Below
TAWANTECH is seeking a Service Delivery professional to monitor service performance, coordinate requests and incidents, and ensure adherence to SLAs in our IT operations. You will track metrics, prepare dashboards, and support improvement actions across banking/Fin Tech environments.
The role requires a Bachelor’s degree and 2+ years in ITSM or IT operations with strong communication and stakeholder management skills. On-site in Saudi Arabia with potential collaboration with external providers.
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