ServiceNow HRSD Consultant

This Full time on site position offers great opportunities for career growth. TAWANTECH is looking for a Service Now HRSD Consultant to lead the functional implementation of Service Now Human Resources Service Delivery for our clients — translating HR processes into Service Now requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
• Configure, or guide configuration of, Service Now HRSD — case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.
• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.

• 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on Service Now implementation.
• Proven Service Now HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).
• Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.
• Experience supporting UAT, defect resolution, and go-live stabilization.
• Bachelor's degree in HR, Business, Information Systems, or a related field.
• Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.

• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP Success Factors, Oracle HCM, Workday, or similar HRIS platforms.
• Service Now CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.
• Exposure to HR shared-services models, case deflection, or knowledge governance.