Lead Infrastructure Operations Engineer

For one of our clients, we are looking for an experienced Lead Infrastructure Operations Engineer to provide senior-level technical leadership across a complex hybrid infrastructure environment.

• Lead the day-to-day operation and performance of hybrid cloud, server, network, and on-premises infrastructure.
• Serve as the senior escalation point for complex infrastructure, networking, and security-related incidents.
• Evaluate the existing technology environment to uncover architectural, capacity, operational, and security deficiencies.
• Create and execute improvement initiatives focused on availability, resilience, performance, and risk reduction.
• Manage advanced administration and troubleshooting across physical servers, virtual environments, storage, backup systems, and cloud services.
• Oversee network infrastructure, including switches, wireless access points, routing, firewalls, VPNs, load balancers, and network-access controls.
• Provide technical direction for Cisco ISE, CCTV, and other facility-related technology systems.
• Establish infrastructure standards, operating procedures, system-hardening guidelines, and technical controls.
• Work closely with the Cybersecurity team to implement and maintain required security measures.
• Lead major-incident response, root-cause investigations, and corrective-action activities.
• Monitor infrastructure capacity, system performance, availability, backup effectiveness, and disaster-recovery preparedness.
• Maintain infrastructure roadmaps, technical documentation, continuity plans, and operational records.
• Define monitoring and reporting practices, including relevant infrastructure performance indicators.
• Review proposed technical changes to ensure appropriate impact assessment, documentation, approval, and implementation.
• Coordinate delivery and support activities with cloud providers, technology vendors, and service partners.
• Advise on future infrastructure investments, modernization opportunities, and service enhancements.
• Coach infrastructure team members and facilitate organized knowledge-transfer sessions.
• Contribute to approved transformation, modernization, or migration programs as required.
• Ensure infrastructure operations align with company policies, cybersecurity controls, and relevant industry standards.

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related discipline.
• At least 10 years of experience in infrastructure operations, systems administration, and enterprise networking.
• Strong background managing large-scale hybrid cloud and on-premises environments.
• Advanced knowledge of Windows and/or Linux administration, virtualization, storage, and backup technologies.
• Extensive understanding of routing, switching, wireless infrastructure, firewalls, VPNs, load balancing, and network-access control.
• Practical experience with Microsoft Azure, AWS, or comparable cloud platforms.
• Proven knowledge of infrastructure security, system hardening, vulnerability remediation, and compliance requirements.
• Ability to assess complex environments and produce realistic, prioritized improvement roadmaps.
• Demonstrated success managing major incidents, complex technical issues, and root-cause analysis.
• Comfortable working as both a senior hands-on engineer and a technical leader.
• Strong stakeholder engagement, vendor coordination, reporting, and presentation skills.
• Excellent analytical, written, and verbal communication abilities.
• Good command of English.

• Advanced certifications in Microsoft, Cisco, VMware, AWS, Azure, cybersecurity, or related technologies.
• Certifications such as CCNP, Azure Solutions Architect, AWS Solutions Architect, VCP, CISSP
  , or equivalent.
• Experience working with Cisco ISE and enterprise CCTV or building-technology environments.
• Knowledge of infrastructure monitoring, automation, backup, and disaster-recovery platforms.
• ITIL certification and experience developing infrastructure service-management practices.
• Previous experience supporting government entities, critical infrastructure, or large enterprise environments.