Infrastructure Operations Engineer

For one of our clients, we are looking for an experienced Infrastructure Operations Engineer to join their team.

• Manage and support Windows and Linux server environments.
• Deploy, configure and maintain virtual machines and associated infrastructure services.
• Assist with the day-to-day administration of cloud platforms and resources.
• Monitor infrastructure health, performance, availability and capacity.
• Configure and troubleshoot network devices, including switches and wireless access points.
• Support firewalls, load balancers and other network-security technologies.
• Provide operational support for Cisco ISE, CCTV and other on-premises systems.
• Administer user accounts, permissions and access-related requests.
• Apply approved patches, upgrades and system configuration changes.
• Assist with implementing cybersecurity controls and requirements.
• Maintain accurate system records, asset registers, configurations and technical documentation.
• Produce operational reports and communicate relevant security updates to the Cybersecurity team.
• Investigate incidents, conduct preliminary root-cause analysis and
  ** escalate
  * * complex issues appropriately.
• Liaise with vendors and service providers to resolve technical problems.
• Contribute to infrastructure handovers, knowledge transfer and operational improvement initiatives.

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering or a related discipline.
• At least 3 years of hands-on experience in infrastructure operations, systems administration or a similar role.
• Hands-on experience managing servers and virtualized environments.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing and general networking principles.
• Practical experience supporting switches, wireless networks and firewalls.
• Familiarity with cloud platforms such as Microsoft Azure, AWS or similar technologies
  .
• Basic knowledge of load balancing, identity and access management, and cybersecurity controls.
• Experience with infrastructure monitoring and IT service-management or ticketing tools.
• Strong troubleshooting skills with the ability to work independently when required.
• Effective communication, reporting and technical documentation abilities.
• Good command of written and spoken English.

• Relevant certifications from Microsoft, Cisco, VMware, AWS, Azure or equivalent providers.
• Experience working with Cisco ISE and CCTV infrastructure.
• Background supporting hybrid cloud and on-premises environments.
• ITIL Foundation certification or practical knowledge of IT service-management processes.