Presales Engineer

Job description:

• Support the Regional Sales Director during customer meetings and business development activities
• Deliver technical presentations, workshops and demonstrations of IDEMIA solutions
• Answer customer technical questions and articulate IDEMIA’s key differentiators
• Lead technical discovery sessions to understand customer requirements and business challenges
• Support Proof of Concept (POC) activities from planning through to completion
• Configure and deploy IDEMIA products and solutions for demonstrations and POCs
• Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs
• Define solution architectures and recommend the most suitable products and services to meet customer requirements
• Prepare technical documentation, solution designs and customer presentations
• Work closely with Product Management to communicate customer feedback and market requirements
• Monitor competitor activity and industry trends and provide recommendations for product evolution
• Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues
• Support project handover activities where required
• Provide accurate weekly and monthly activity reporting
• Travel across Saudi Arabia and the wider Middle East region as required

Profile description:

• 5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role
• Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline
• Experience working with biometric technologies, identity management, physical access control or security solutions
• Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities
• Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments
• Experience working within government, airport, transportation, public security or critical infrastructure environments is highly desirable
• Excellent troubleshooting, analytical and problem-solving skills
• Strong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Experience working collaboratively with customers, partners and system integrators

Additional Information

• This role requires regular travel across Saudi Arabia and may require regional travel when supporting customer engagements, demonstrations and proof of concepts