Clinical Application Specialist - Point of Care & Blood Gas

Clinical Application Specialist – Radiometer Validation | Training | Troubleshooting | Pre-Sales & Post-Sales Support Role Purpose

The Clinical Application Specialist will be responsible for providing clinical, technical, and application support for Radiometer solutions across the full customer journey, from pre-sales engagement and product demonstrations through installation, validation, user training, troubleshooting, and post-go-live follow-up. This role will act as a key partner to the sales, service, IT, and business teams to ensure successful customer adoption, high-quality implementation, and strong customer satisfaction.

The position will also support business growth by strengthening customer confidence, demonstrating clinical value, and positioning Radiometer as the partner of choice.

• Blood Gas Analyzers
  • ABL
    90 FLEX
  • ABL
    90 FLEX PLUS
  • ABL
    800
• Transcutaneous Monitoring
  • TCM
• Immunoassay
  • AQT
• Sampling Devices
  • Syringes and capillaries
• Data Management System
  • AQURE Middleware

• Support the sales team during customer meetings, opportunity development, product demonstrations, evaluations, and trials.
• Present Radiometer solutions, clinical value, workflow benefits, and technical differentiation to customers.
• Address customer clinical and technical questions during the sales process.
• Support competitive analysis, product positioning, and customized customer solutions.
• Work closely with business and sales managers to align the right solution with customer needs.
• Contribute to customer confidence and strengthen Radiometer's position as a preferred partner.

• Assess customer knowledge levels and identify training needs.
• Deliver structured training on product operation, maintenance, sampling, workflow usage, and clinical interpretation.
• Provide training materials, presentations, quick guides, and practical demonstrations.
• Validate user competency and ensure proper end-user understanding of Radiometer platforms.
• Reduce user errors through effective training, coaching, and continuous education.

• Support customers during installation verification, validation, and go-live preparation.
• Prepare and guide customers through validation plans and protocols.
• Ensure quality control and compliance requirements are followed.
• Review validation results and support documentation completion.
• Obtain customer sign-off confirming system readiness and successful validation.

• Respond to customer inquiries in a timely and professional manner.
• Identify and troubleshoot application-related issues, including instrument, sampling, user error, middleware, and workflow-related challenges.
• Perform root cause analysis and provide corrective actions.
• Escalate service-related issues to the service team when required.
• Work closely with service and IT teams to ensure proper installation, configuration, and issue resolution.
• Educate customers to prevent issue recurrence and maintain quality of results.

• Conduct follow-up visits or calls after installation and go-live.
• Review system performance, usage, and customer feedback.
• Identify gaps requiring retraining or additional support.
• Build and maintain strong relationships with end users, laboratory managers, clinicians, biomedical teams, IT teams, and key decision makers.
• Support customer retention and identify future opportunities within existing accounts.

• Lead or support product application and marketing activities in the region.
• Develop strong partnerships with key decision makers in major accounts.
• Identify market opportunities and support business growth…