Forward Deployed Engineer, KSA

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity-we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

We're looking for a Forward Deployed Engineer to join our team in Riyadh. In this hybrid role, you'll embed directly with enterprise and public-sector customers across the Kingdom to architect and ship production systems on Telnyx's global network - voice, messaging, AI, and wireless - including self-hosted, open-weight LLM deployments that run inside customer environments. This isn't about demoing products; it's about building real solutions that work at scale.

This role would suit a technical professional who thrives at the intersection of engineering and customer success. You're equally comfortable debugging SIP traces as you are standing up a LiteLLM gateway with routing and failover across a customer's model providers, or leading a whiteboard session with a customer's engineering team. The ability to own outcomes from POC to production go-live is essential.

Saudi customers increasingly require Arabic-first conversational AI and in-Kingdom data residency, so a large part of this job is making open-weight models perform in production on infrastructure the customer controls. This is a customer-facing role conducted largely in Arabic - fluent spoken Gulf Arabic is a hard requirement.

This is a Riyadh-based role with 10-30% travel to customer sites for deployments, workshops, and escalations - primarily across the Kingdom (Riyadh, Jeddah, Dammam/Khobar, NEOM) with occasional travel elsewhere in the GCC.

• Embed with enterprise and government customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
• Deploy and operate open-weight LLMs (Llama, Qwen, Mistral, Deep Seek, gpt-oss, and Arabic-first models such as ALLaM, Fanar, and Jais) in customer environments, including air-gapped and in-Kingdom sovereign cloud deployments
• Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load balancing, retries and fallbacks, rate limits, and per-team virtual keys
• Instrument and govern LLM usage through the gateway - cost tracking and budgets, caching, logging and observability (Open Telemetry, Langfuse, or similar), and guardrails - so customers can see and control what their AI workloads are doing
• Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality across Arabic-capable models, with sane…