Clinical Application Specialist - Point of Care & Blood Gas

Role Purpose

The Clinical Application Specialist will be responsible for providing clinical technical and application support for Radiometer solutions across the full customer journey from pre-sales engagement and product demonstrations through installation validation user training troubleshooting and post-go-live follow-up. This role will act as a key partner to the sales service IT and business teams to ensure successful customer adoption high-quality implementation and strong customer satisfaction.

The position will also support business growth by strengthening customer confidence demonstrating clinical value and positioning Radiometer as the partner of choice

The role covers Radiometer Diagnostics solutions including but not limited to Blood Gas Analyzers ABL
90 FLEX ABL
90 FLEX PLUS ABL
800 Transcutaneous Monitoring TCM Immunoassay AQT Sampling Devices Syringes and capillaries Data Management System AQURE Middleware

• Support the sales team during customer meetings opportunity development product demonstrations evaluations and trials
• Present Radiometer solutions clinical value workflow benefits and technical differentiation to customers
• Address customer clinical and technical questions during the sales process
• Support competitive analysis product positioning and customized customer solutions
• Work closely with business and sales managers to align the right solution with customer needs
• Contribute to customer confidence and strengthen Radiometer s position as a preferred partner

• Assess customer knowledge levels and identify training needs
• Deliver structured training on product operation maintenance sampling workflow usage and clinical interpretation
• Provide training materials presentations quick guides and practical demonstrations
• Validate user competency and ensure proper end-user understanding of Radiometer platforms
• Reduce user errors through effective training coaching and continuous education

• Support customers during installation verification validation and go-live preparation
• Prepare and guide customers through validation plans and protocols
• Ensure quality control and compliance requirements are followed
• Review validation results and support documentation completion
• Obtain customer sign-off confirming system readiness and successful validation

• Respond to customer inquiries in a timely and professional manner
• Identify and troubleshoot application-related issues including instrument sampling user error middleware and workflow-related challenges
• Perform root cause analysis and provide corrective actions
• Escalate service-related issues to the service team when required
• Work closely with service and IT teams to ensure proper installation configuration and issue resolution
• Educate customers to prevent issue recurrence and maintain quality of results

• Conduct follow-up visits or calls after installation and go-live
• Review system performance usage and customer feedback
• Identify gaps requiring retraining or additional support
• Build and maintain strong relationships with end users laboratory managers clinicians biomedical teams IT teams and key decision makers
• Support customer retention and identify future opportunities within existing accounts

• Lead or support product application and marketing activities in the region
• Develop strong partnerships with key decision makers in major accounts
• Identify market opportunities and support business growth initiatives
• Capture customer feedback and share insights with relevant internal teams

• Internal Stakeholders Sales Team Business Managers Service Team IT Team Marketing Team Regional Leadership Cross-functional Support Teams
• External Stakeholders Laboratory Managers Clinicians End Users Biomedical Teams Hospital IT Teams Tender and Contract Departments Key Decision Makers in major accounts

• Bachelor's degree in clinical laboratory science, Biomedical Science, Biotechnology, Biomedical Engineering, or a related scientific discipline.
• Minimum 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD-related roles.
• Previous experience in sales support or product application support is required.
• Strong experience in Diagnostics, Laboratory, or Point-of-Care Testing is a must.
• Strong…