L2 Middleware Engineer

We are looking for an experienced L2 Middleware Engineer to support business-critical middleware and integration platforms within a telecom BSS managed services environment.

The engineer will provide L2 operational support across the integration layer connecting CRM, Billing, Order Management, Mediation, Activation and other BSS applications. The environment uses Software AG web Methods as a central integration platform
, alongside enterprise messaging and application server technologies.

• Administer and support middleware, ESB and messaging platforms.
• Support Software AG web Methods Integration Server, API Gateway and associated integration workflows.
• Monitor queues, topics, message throughput, consumer lag, API performance and integration errors.
• Troubleshoot queue backlogs, failed messages, connection issues, integration failures and performance degradation.
• Investigate integration issues between CRM, Billing, Order Management, Mediation, Activation and other BSS components.
• Manage queues, topics, routing rules and integration configurations under Change Management.
• Support middleware clustering, high availability and failover.
• Perform middleware patching and upgrades.
  
  Troubleshoot REST and SOAP API integrations.
• Support JBoss EAP/Wild Fly or Web Logic components where applicable.
• Escalate complex issues to L3 and vendor support.
• Maintain technical documentation, architecture diagrams and operational run-books.
• Report middleware KPIs including throughput, latency, queue depth and error rates.

• 5–8 years' experience in middleware administration and BSS integration.
• Strong experience with enterprise messaging technologies such as IBM MQ, Apache Kafka, RabbitMQ or ActiveMQ.
• Experience with ESB/integration technologies.
• Hands-on REST and SOAP API troubleshooting experience.
• Understanding of pub/sub, request-reply, routing and transformation patterns.
• Java, XML and XSLT troubleshooting knowledge.
• Experience supporting highly available middleware environments.
• Understanding of ITIL incident and change management.
• Strong written and spoken English.

• Software AG web Methods Integration Server and API Gateway.
• IBM Integration Bus, Red Hat Fuse or Oracle Service Bus.
• JBoss EAP, Wild Fly or Web Logic administration.
• ELK-based middleware monitoring.
• TM Forum API exposure, particularly TMF
  620/TMF
  637.
• BPMN workflow experience.

This is an opportunity to work within a complex telecom BSS environment where middleware forms the central integration backbone across order management, product catalogue, billing, mediation, activation, CRM, IVR and inventory systems.

The role offers significant exposure to enterprise integration, API management, operational troubleshooting and business-critical telecom platforms.