Business Services Analyst

We are looking for a Business Services Analyst to support daily business operations and provide exceptional customer service. The successful candidate will manage customer inquiries, investigate issues, coordinate with internal and external stakeholders, and ensure services are delivered efficiently while meeting SLA and KPI targets.

• Manage and track customer requests, inquiries, and service tickets.
• Provide timely support and ensure issues are resolved within agreed service levels.
• Investigate customer-reported issues and perform root cause analysis.
• Prepare reports and communicate investigation findings and updates.
• Coordinate with banks, billers, suppliers, service providers, vendors, and internal teams.
• Support the onboarding of new partners and service providers.
• Maintain accurate records and documentation of customer requests and activities.
• Monitor operational performance and assist in resolving service-related issues.
• Ensure compliance with SLAs, KPIs, and operational procedures.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fresh graduates or candidates with up to 1 year of experience are welcome to apply.
• Strong knowledge of Microsoft Office applications.
• Excellent communication skills in both Arabic and English
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• Strong analytical and problem-solving abilities.
• Customer-focused mindset with strong follow-up skills.
• Ability to work under pressure and manage multiple priorities.
• Strong teamwork, organization, and attention to detail.

• Experience in customer support, service operations, or helpdesk environments.
• Basic technical troubleshooting and issue analysis skills.
• Understanding of service management processes and SLAs.
• Ability to work in a fast-paced, 24/7 operational environment.