Jira Administrator
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-21
Listing for:
Emdad By Elm
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
Systems Administrator, IT Business Analyst, IT Support, IT Specialist
Job Description & How to Apply Below
To ensure the effective day-to-day operation, administration, and configuration of the Jira platform, supporting ITSM processes and maintaining system stability in alignment with ELM’s operational model and workflow
Responsibilities:Daily Operations
- Monitor Jira platform health, queues, and SLAs.
- Handle and resolve Jira-related incidents and service requests.
- Troubleshoot Jira issues, identify root causes, and implement appropriate resolutions.
- Follow up on assigned tickets and ensure timely resolution within agreed SLAs.
- Manage users, roles, groups, permissions, projects, and system configurations
- Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and request configurations
- Apply configuration changes and parameter updates based on operational requirements
- Support workflow automation and process optimization
- Monitor integrations with SMAX and other enterprise systems
- Support operational monitoring and stability of Jira integrations and interfaces
- Assist in troubleshooting integration failures and connectivity issues
- Coordinate with internal teams and vendors
- Configure and maintain Jira automation rules and operational configurations
- Support assignment, routing, notification, and approval automation
- Generate and maintain operational reports, filters, queries, and dashboards
- Support configuration promotion, testing, and production deployments
- Ensure adherence to ITSM governance, audit requirements, and change management controls
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field
- 5+ years in ITSM, including 2–3 years hands-on Jira administration
- ITSM tools and service management platforms
- Strong understanding of ITIL processes (Incident, Problem, Change, Request)
- Jira administration and workflow configuration
- JQL and Jira automation understanding
- Understanding of REST APIs and integration concepts
- Strong analytical and troubleshooting skills
- Stakeholder communication capability
- ITIL Foundation Certification
- Atlassian Jira related certifications are preferred
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