More jobs:
Service Delivery Analyst
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-21
Listing for:
neoleap
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, IT Specialist
Job Description & How to Apply Below
To support the effective delivery of technology services by monitoring service performance, coordinating operational activities, and ensuring incidents, requests, and service commitments are managed in accordance with agreed service levels.
Key Activities:- Monitor technology service performance against agreed SLAs and operational targets.
- Coordinate service requests, incidents, and operational issues with relevant technology teams.
- Track service delivery metrics and identify performance gaps or recurring issues.
- Support incident, problem, change, and service request management processes.
- Coordinate with internal teams and external service providers to support service continuity.
- Prepare service performance reports and operational dashboards.
- Maintain service documentation, records, and operational procedures.
- Support service review meetings and follow up on agreed improvement actions.
- Identify opportunities to improve service quality and operational efficiency.
- Escalate service risks and issues in accordance with established procedures.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×