IT Technical Support Officer

Position Title:

IT Technical Support Officer

Job Location:

Riyadh, KSA. Company Overview

Riyadh Cables Group is the leading manufacturer of electrical wires and cables in the MENA region, offering innovative power transmission and communication solutions that fuel sustainable development. Our commitment to environmentally responsible practices and cutting-edge technology drives progress across infrastructure, energy, and industrial sectors.

We are an equal opportunity employer and value diversity in our workforce with a dynamic environment that encourages growth, innovation, and sustainability.

• Provide first-line support to end-users for hardware, software, and network-related issues.
• Respond to and resolve IT support tickets in a timely manner.
• Assist users with system errors, connectivity issues, and application malfunctions.
• Conduct remote or on-site troubleshooting to diagnose and resolve technical problems.

• Perform routine system checks, updates, and backups to ensure optimal performance.
• Monitor system performance and resolve potential issues proactively.
• Install, configure, and update operating systems, applications, and security software.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.

• Create, manage, and deactivate user accounts in accordance with company policies.
• Assist with password resets and access control issues.
• Train users in proper use of hardware, software, and IT resources.

• Assist with maintaining network hardware and configurations, including routers, switches, and wireless access points.
• Troubleshoot basic network connectivity problems.
• Work with the network administrator to implement network changes and upgrades.

• Document technical issues, solutions, and resolutions for future reference.
• Maintain an updated inventory of IT equipment and software licenses.
• Provide regular reports on health and support activities.

• Assist with IT projects, including system migrations, hardware rollouts, and software implementations.
• Collaborate with team members to improve IT processes and user experience.

• Associate degree in information technology, computer science or a related field.
• 2 – 5 Proven experience in an IT support role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365, ITIL) are a plus.
• Familiarity with desktop operating systems (Windows, macOS, Linux).
• Basic understanding of networking principles and protocols.

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Familiarity with remote support tools and ticketing systems.
• Proficiency in Microsoft Office 365, Active Directory and basic networking.
• Knowledge of antivirus tools, backup solutions and security protocols.
• Experience with hardware repairs and replacements.