ServiceNow Business Analyst

We have an immediate opportunity for Service Now Business Analyst at Synechron
- Saudi Arabia

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 22+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16500+, and has 58 offices in 22 countries within key global markets. For more information on the company, please visit our website or Linked In community.

Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.

We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other.

Choose a career with us and let’s pursue innovation, together.

Service Now Business Analyst

5+ Years

We are seeking an experienced and dynamic Service Now Senior Business Analyst to join our growing team. The ideal candidate will have a strong and proven background in IT service management and a proven track record of implementation and optimisations for clients. This role involves working closely with clients to understand their business needs, providing strategic guidance, and leading project teams to implement effective Service Now solutions

• Collaborate with stakeholders to assess business requirements, translating them into effective Service Now solutions
• Lead the design, configuration and implementation of Service Now applications and modules, including ITSM and ITOM.
• Analyse current business processes and identify opportunities for improvements and automation through Service Now.
• Develop and maintain project documentation, including business requirements, functional specifications, and user stories, identifying potential efficiencies and work arounds.
• Provide expert guidance on ITIL processes and best practices, ensuring alignment with Service Now capabilities.
• Conduct workshops and training sessions to gather requirements and educate stakeholders on Service Now best practices and functionalities.
• Work closely with Senior Developers to ensure that requirements are being adequately identified and escalated in a timely manner
• Manage communication between business stakeholders and technical teams and deal with any challenges that arise
• Foster strong relationships with clients, becoming a trusted advisor for their Service Now initiatives.
• Review the analysis of data requirements to ensure that appropriate data models have been designed
• Review data mapping and transformation requirements for integrations
• Ensure that test plans and test cases based on project requirements have been…