IT Help Desk
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-23
Listing for:
SAUDI ARABIAN RESOURCES COMPANY
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
The IT Help Desk will be responsible for the following key areas of technical support and service delivery
- Incident Resolution
The role diagnoses and resolves hardware and software issues for end-users within agreed service level agreements to minimize downtime - Access Management
This position manages user accounts and permissions in Active Directory ensuring secure and timely access provisioning and revocation - Asset Maintenance
The IT Help Desk maintains accurate records of IT hardware assets and coordinates repairs or replacements with vendors as needed - System Support
The role assists in the deployment of software updates and security patches to endpoints to maintain system integrity and compliance - Network Troubleshooting
This position performs basic network diagnostics to identify connectivity issues and escalates complex network faults to infrastructure teams - Documentation
The role documents all support activities and solutions in the IT service management tool to ensure traceability and knowledge retention - User Guidance
This position provides clear instructions and guidance to users on the proper use of IT systems and security best practices - Vendor Coordination
The IT Help Desk liaises with external vendors for hardware warranties and maintenance services to ensure timely resolution of equipment failures
- Experience in an industrial manufacturing or laboratory environment is preferred
- Familiarity with SAP or other ERP systems is advantageous
- ITIL Foundation certification is desirable
- Experience with mobile device management tools is a plus
- Bachelor's degree in Information Technology or a related field is required
- At least two years of experience in an IT help desk or support role is necessary
- Proficiency in Microsoft Windows OS and Office 365 support is essential
- Experience with Active Directory user management is required
- Knowledge of ITIL incident management processes is expected
- Strong troubleshooting skills for hardware and network connectivity issues are needed
- Ability to communicate effectively in English and Arabic is mandatory
- Commitment to adhering to information security policies and procedures is required
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