IT Specialist

Position Summary

• Al-Nahda Educational Institution is seeking a qualified and customer-focused IT Specialist to provide comprehensive technical support, manage systems and networks, and oversee IT infrastructure operations in Riyadh, Saudi Arabia.
• This full-time position requires a dedicated professional capable of ensuring seamless daily technology operations across our academic and administrative environments.
• You will serve as the primary point of contact for technical support, resolving hardware, software, and network issues efficiently while maintaining high standards of service delivery.
• The ideal candidate brings a solid educational foundation in information technology, practical hands‑on help desk experience, and a strong commitment to institutional security.
• Operating on-site in Riyadh, you will play a critical role in maintaining hardware inventories, managing user permissions, and coordinating with technical vendors.
• Al-Nahda Educational Institution provides a collaborative, supportive workplace where your technical expertise directly empowers educational excellence and administrative productivity.
• We welcome motivated IT professionals who combine robust technical troubleshooting skills with a passion for user support and service quality.

• As an IT Specialist at Al-Nahda Educational Institution, your primary responsibilities encompass day-to-day technical support, systems administration, and infrastructure maintenance.
• You will install, configure, and maintain computer hardware, printers, productivity software packages, and peripheral devices across campus facilities.
• Your routine duties include diagnosing operating system faults, resolving helpdesk support tickets, and providing prompt technical assistance to academic and administrative staff.
• You will manage user accounts, access permissions, and directory services in strict accordance with organizational security policies and privacy guidelines.
• Network administration duties involve assisting with infrastructure monitoring, basic LAN/WLAN connectivity troubleshooting, and executing system updates.
• You will maintain accurate documentation of technical incidents, resolution workflows, and comprehensive hardware/software asset inventories.
• Ensuring compliance with institutional cybersecurity policies and coordinating effectively with third-party technology vendors form key pillars of your daily operations.

• Provide daily technical support and helpdesk assistance to institutional staff, faculty, and end-users.
• Install, configure, and maintain computer hardware, printers, software applications, and peripheral devices.
• Efficiently troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Manage user accounts, access permissions, and directory services per internal institutional policies.
• Assist with network infrastructure monitoring, basic connectivity troubleshooting, and system software updates.
• Document technical incidents, support requests, and resolution workflows in the helpdesk ticketing system.
• Maintain an accurate, up-to-date inventory of hardware assets, software licenses, and IT peripherals.
• Ensure strict compliance with information security policies and data protection standards across endpoints.
• Coordinate technical maintenance and service calls proactively with third-party technology vendors.
• Support audio-visual equipment and classroom technology for seamless academic presentations.

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a closely related technical field.
• Minimum of 1 year of hands‑on professional experience in IT Support, Help Desk, or Systems Administration roles.
• Solid practical…