IT Support

Key Accountabilities

• Provide first‑line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops, and mobile devices.
• Support onboarding by preparing devices, accounts, and access permissions.
• Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• Log and track IT service desk tickets, ensuring timely follow‑up.
• Assist in maintaining IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, cybersecurity guidelines, and best practices.

• Function / Department:
  Information Technology
• Job Location:
  
  Riyadh – Overhead
• Reports To:
  
  IT Manager
• Years of
  
  Experience:
  
  0–1 year (Fresh Graduate)
• Degree /
  
  Qualification:
  
  Bachelor’s degree in Information Technology, Computer Science, or related field
• Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• Strong communication and customer service skills.
• Eagerness to learn and develop technical skills.
• Ability to troubleshoot common IT issues.
• Good organizational and follow‑up skills.
• Fluency in English;
  Arabic is an advantage.