IT Service Level Manager – ITSM, SLA & IT Governance

Location

Riyadh, Saudi Arabia

• Information Technology (IT) & Software
• Operations & Supply Chain
• Business Development
• Banking & Insurance

Linnk Group is seeking an experienced IT Service Level Manager to oversee service management, service-level performance, vendor relationships, and IT governance in Riyadh. The role is suited to professionals with strong experience in IT Service Management (ITSM), SLA/KPI management, vendor management, IT financial management, and IT governance frameworks
.

The successful candidate will contribute to improving IT service performance, monitoring service-level commitments, managing vendors, and supporting effective governance across technology operations.

Experience with
ITIL, COBIT, Service Now, Power BI, and Excel will support effective service reporting, performance analysis, and operational decision-making.

This position provides opportunities for career growth and professional development through exposure to IT governance, service management, financial management, vendor operations, and regulated-industry environments. Relevant ITIL, COBIT, Service Management, Service Now, and IT governance certifications and training can further support professional progression.

• Manage IT Service Management processes and service-level performance.
• Define, monitor, and report against SLA and KPI commitments.
• Track service performance and identify areas requiring improvement.
• Coordinate with internal stakeholders to maintain agreed service standards.
• Manage relationships and performance expectations with IT vendors.
• Monitor vendor service delivery and contractual performance.
• Support IT financial management and technology-related cost monitoring.
• Develop and maintain IT service performance reports and dashboards.
• Use Power BI, Service Now, and Excel for service reporting and analysis.
• Support IT governance activities and compliance requirements.
• Apply ITIL and COBIT principles to IT service management and governance.
• Analyze service trends and provide recommendations for continuous improvement.
• Facilitate communication between IT teams, business stakeholders, and service providers.
• Support effective service management processes across the organization.

• 5–8+ years of relevant professional experience in IT Service Management or a related field.
• Strong experience in IT Service Management (ITSM).
• Proven expertise in SLA and KPI management
  .
• Experience managing IT vendors and service providers.
• Knowledge of IT Financial Management
  .
• Strong understanding of IT Governance
  .
• Knowledge of ITIL and COBIT frameworks
  .
• Experience with Power BI, Service Now, and Excel
  .
• Strong analytical and reporting skills.
• Excellent communication and stakeholder-management abilities.
• Ability to manage service performance and continuous improvement initiatives.
• Experience in banking or another regulated industry is preferred
  .
• Relevant ITSM, ITIL, COBIT, Service Now, or governance certifications are advantageous.

Salary details have not been provided for this position.

The role is offered on a full-time, yearly renewable basis and provides opportunities for career progression through exposure to IT service management, governance, SLA performance, vendor management, and regulated-industry technology operations.

Professional development can be supported through relevant ITIL, COBIT, Service Now, IT governance, and service management training and certifications
, helping professionals strengthen their long-term career prospects in enterprise IT operations.

Employment Type: Full-time | Yearly Renewable
Experience: 5–8+ Years
Preferred Background: Banking or regulated industries