IT Availability & Disaster Recovery Manager

Experience: 7+ years

DXC Technology is seeking an IT Availability & Disaster Recovery Manager to govern service availability and disaster recovery readiness across a large enterprise environment. You will maintain recovery plans for critical services, coordinate DR tests, measure recovery performance, and work with technical teams to address resilience risks.

This is a service management role. Technical teams carry out infrastructure changes and failover activities; the manager coordinates readiness, testing, reporting, and follow-up.

• Maintain approved disaster recovery plans and runbooks for critical IT services.
• Plan and coordinate scheduled DR tests with infrastructure, storage, database, and application teams.
• Define test objectives, document results, and track actions arising from unsuccessful tests.
• Measure recovery time objectives (RTOs) and recovery point objectives (RPOs) against agreed targets.
• Work with business continuity stakeholders to align IT recovery plans with continuity needs.

• Monitor availability against agreed service targets and investigate periods of downtime.
• Produce availability reports covering incidents, root causes, trends, and improvement actions.
• Identify single points of failure and maintain a register of continuity and availability risks.
• Recommend resilience improvements and track their progress through service improvement plans.

• Keep DR plans, test records, approvals, and remediation evidence current.
• Support audits by providing evidence of recovery planning, testing, and control effectiveness.
• Ensure recovery documentation is reviewed following significant service or infrastructure changes.

• 9+ years of experience in IT service management or infrastructure operations, including 3+ years in disaster recovery, IT service continuity, or availability management
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• Experience coordinating enterprise DR plans and tests across multiple technical teams.
• Strong working knowledge of RTO, RPO, failover testing, and resilience risk assessment.
• Experience monitoring service availability and reporting against agreed targets.
• Working knowledge of ITIL 4 availability management and IT service continuity practices.
• Strong stakeholder coordination, documentation, and reporting skills.

• Familiarity with DR technologies such as Zerto, OCI Full Stack Disaster Recovery, Oracle Data Guard, or Azure Site Recovery.
• Experience with Dynatrace, Service Now, or similar monitoring and service management tools.
• Knowledge of ISO 22301.
• ISO 22301, BCI, or relevant DR technology certification.

A manager who can keep recovery plans practical and current, coordinate meaningful DR tests, and give stakeholders a clear view of service availability and resilience risks.