T24 Operations Analyst

Job Summary

We're seeking an experienced T24 Operations Analyst to join our team. The ideal candidate will have in-depth knowledge of Temenos T24 core banking system and experience in analyzing, resolving, and preventing operational issues.

• 1. Monitoring and Troubleshooting:
  Monitor T24 system performance, identify issues, and troubleshoot problems to minimize downtime.
• 2. Incident Management:
  Analyze, resolve, and document incidents related to T24, ensuring timely resolution and communication to stakeholders.
• 3. Problem Management:
  Identify root causes of recurring issues and implement corrective actions to prevent future occurrences.
• 4. System Maintenance:
  Perform routine system maintenance tasks, such as patching, updates, and backups.
• 5. User Support:
  Provide level 2 support to T24 users, resolving technical issues and answering system-related questions.
• 6. Process Improvement:
  Continuously review and improve T24-related processes, ensuring alignment with industry best practices.
• 7. Reporting and Analytics:
  Generate reports and analyze data to identify trends, issues, and opportunities for improvement.

• 1. Bachelor's degree in Computer Science, Information Technology, or related field.
• 2. Minimum 2+ years of experience in T24 operations, support, or analysis.
• 3. In-depth knowledge of Temenos T24 core banking system, including its architecture, components, and configuration.
• 4. Strong analytical, problem-solving, and communication skills.
• 5. Ability to work independently and as part of a team.