Senior Application Service Manager

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Senior Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you are a seasoned leader who takes full ownership of our most complex and strategic customer engagements. You don't just manage accounts — you define the standard for service delivery, mentor teams, influence decisions at senior stakeholder level, and drive tangible business outcomes for customers in their RISE with SAP journey.

This is a role for someone who has been there, done it, and is ready to operate at the highest level of customer engagement and delivery leadership.

• Set and uphold the gold standard for CAS service delivery — owning quality, budget, and outcomes across the full customer lifecycle (transition, stabilisation, operations, offboarding)

• Act as a strategic advisor to customers: anticipate challenges, surface optimisation and innovation opportunities, and guide adoption well before issues arise

• Lead and orchestrate cross-functional, global delivery teams — aligning SAP stakeholders, partners, and customer counterparts around a shared vision of success

• Drive customer growth and loyalty; identify and develop upsell opportunities within the SAP and CAS portfolio

• Navigate complexity and escalations with authority and composure, turning pressure situations into lasting trust

• Serve as the senior point of accountability for communication — from technical delivery teams through to C-suite executives, on both sides of the engagement

• Contribute to the evolution of the CAS service model itself: your experience and insights help shape how we work, not just the accounts you run

• Bachelor's degree in IT, Business Management, Engineering, or a related field

• 8 years in customer account management, managed services, or enterprise relationship management — ideally in a complex, multi-stakeholder environment

• 6 years of hands‑on experience in at least one SAP Solution Area (e.g. S/4
  
  HANA – FI/MM, Success Factors, BTP)

• 6 years leading global or cross-functional teams in a project management or delivery leadership capacity

• Deep knowledge of the SAP portfolio, cloud services landscape, and the RISE with SAP framework

• A strong track record in SAP implementation projects and/or managed services — you understand delivery from both sides

• Exceptional communication and executive presence — you are equally at home in a technical review and a board-level conversation

• Proven ability to manage ambiguity, resolve escalations, and drive results in high‑pressure, complex environments

• Business fluency in English and Arabic (required)

The CAS team is at the core of SAP's RISE with SAP strategy — ensuring enterprise customers realise lasting value after go‑live. At this level, you won't just be part of the team: you'll help define how it operates.

You'll work alongside a diverse group of highly experienced professionals across EMEA, in a culture that values ownership, straight talk, and genuine customer impact. If you're looking for a role where your experience actually matters — and where you can see the direct effect of your work on major enterprise customers — this is it.