Senior Solution Architect

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer Success Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce Salesforce is seeking a Senior Solution Architect to join our Professional Services team within the Customer Success Group CSG

• Bridge Business and Tech
• Evaluate business and functional requirements at an executive level
• translating business strategies into scalable process designs and solution architecture
• AI amp Agentforce Innovation
• Champion the use of AI tools and Salesforce s Agentforce platform to automate workflows
• optimize business processes
• and deliver next-generation customer experiences
• Solution Design amp Prototyping
• Create prototypes
• proofs of concept
• and sample mockups to elicit and define complex business requirements
• Agile Delivery
• Craft and own user stories and solution specifications
• detailing them in agile sprints for the technical team to execute
• Best Practices Guidance
• Provide guidance on Salesforce Platform capabilities
• functional solution architecture
• environment management
• and testing UAT
• Relationship Management
• Build trust and rapport with key stakeholders
• negotiating solutions to complex strategic and technical problems

• Active Salesforce Certifications and deep hands‑on experience with the Salesforce Platform declarative capabilities
• Revenue Cloud
• Experience with Salesforce Revenue Cloud
• CPQ EPC or Communications Cloud is highly desirable
• Methodology
• Knowledge of design thinking processes and tools
• and experience working as a Certified Product Owner
• CSPO
• Consulting Experience
• Experience working in a senior consulting role with matrixed teams at a top‑tier consultancy or global system integrator

Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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