Senior IT Engineer - Technical Support

Role:
Senior IT Engineer

Location:

Riyadh, Saudi Arabia

Industry: IT and Services

Function:
Information Technology

Experience:

8 years of relevant experience preferred

Job Type: Full Time

Parsons is seeking a Senior IT Engineer to join its team in Riyadh, Saudi Arabia. This Saudi National opportunity focuses on day-to-day technical operations and IT support for on-site and remote users, including help desk troubleshooting, application support, user administration, preventive maintenance, and antivirus system support. The role requires an experienced IT professional who can investigate technical issues, identify root causes, implement practical resolutions, and coordinate user requests across a networked working environment.

Country:
Saudi Arabia

City:
Riyadh

Industry: IT and Services

Function:
Information Technology

Salary:
Not disclosed

Gender: No Preference

Candidate Nationality:
Saudi National

Job Type: Full Time

Work Arrangement:
On-site

• Provide first-line technical support to users contacting the help desk by phone or email.
• Respond to support requests from on-site and remote users throughout the working day.
• Troubleshoot help desk tickets and resolve user issues where possible before escalation.
• Investigate technical problems, identify their causes, evaluate possible solutions, and implement appropriate resolutions.
• Test proposed fixes to confirm that reported problems have been successfully resolved.
• Troubleshoot applications to identify malfunctions and other operational issues.
• Research and analyze trends across help desk tickets submitted by team members.
• Assist with network and PC preventive maintenance activities.
• Support maintenance of company antivirus systems to help protect data integrity.
• Coordinate routine IT requests, including adding and deleting users.
• Maintain email groups and process other day-to-day IT-related requests.

The Senior IT Engineer will provide practical technical assistance across a networked user environment, handling issues from initial investigation through resolution whenever possible. The position requires the ability to diagnose computer and application problems efficiently while communicating clearly with users who may be working either on-site or remotely. The role also involves identifying recurring help desk trends, supporting preventive maintenance, and helping maintain reliable day-to-day IT operations.

In addition to troubleshooting, the position will coordinate routine user administration and operational IT requests. Responsibilities include managing user additions and removals, maintaining email groups, assisting with antivirus systems, and supporting network and PC maintenance activities.

• Associate's or bachelor’s degree in Information Technology, Computer Science, or a related technical discipline is preferred.
• 8 years of experience in a technical operations or IT support environment is preferred.
• Experience with user software testing, evaluation, and operational procedures in a networked environment is strongly preferred.
• Ability to provide effective technical support to both on-site and remote users.
• Strong computer skills with the ability to troubleshoot, diagnose, and resolve technical issues before escalation.
• Strong analytical and problem-solving skills.
• Strong communication skills when assisting end users and coordinating technical requests.
• Ability to work effectively both independently and as part of a team.

• Help desk and first-line IT support
• End-user troubleshooting
• Application troubleshooting
• Networked user environments
• User account administration
• Email group administration
• PC preventive maintenance
• Network preventive maintenance
• Antivirus system support
• Help desk ticket analysis
• On-site and remote user support
• Software testing and evaluation

Parsons provides opportunities to work within multidisciplinary environments while developing technical expertise and supporting business operations. The company emphasizes employee wellbeing, professional growth, innovation, inclusion, and equal employment opportunity across job levels.