Senior Customer Success Manager; Middle East

Founded in 2022, Filigran is a global cybersecurity company on a mission to empower defense teams to be proactive through open-source solutions that uncover threats and drive action.

Filigran stands out in the cybersecurity ecosystem through its open-source, AI-powered and threat-informed approach to Continuous Threat Exposure Management (CTEM). Our eXtended Threat Management (XTM) platform brings together threat intelligence, exposure validation and cyber risk reduction, enabling organizations to better understand their threat landscape and take action.

At the heart of Filigran is our open-source approach. Our vision is to unite defenders into a global community to make security more open, resilient and collaborative.

As Filigran continues to scale globally, we are building the organization, infrastructure and capabilities needed for our next stage of growth. How we scale matters just as much as how fast we scale: our CORE values:
Cohesion, Openness, Responsibility and Equity shape how we work together, make decisions and build for the future.

We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

• Own and manage the full customer journey: onboarding, adoption, training, and renewal

• Deliver training and carry out missions for customers

• Build strong, proactive relationships with customers across Middle East

• Identify and support opportunities for upsell and cross-sell in partnership with Sales

• Coordinate with internal teams to resolve customer issues quickly and effectively

• Collect and share customer feedback to improve product and service quality

• Track success metrics and use data to inform customer strategy and engagement

• You will report to the VP of Customer Success EMEA

• Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering

• Partner with regional teams to serve a diverse Middle East customer base

• Collaborate cross-functionally to ensure high customer satisfaction and retention

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech

• 3+ years of experience in the cybersecurity sector, especially threat intelligence

• Fluent in Arabic and English

• Based in Saudi Arabia with experience supporting regional customers in Middle East

• Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)

• Excellent communication skills and comfort working in English-first environments

• Comfortable in a remote, async-first culture

• Experience with CRM/CSM tools, customer journey tracking, and success metrics

We are a fast-growing, global and remote-first company
, and we believe the best work combines purpose, impact and innovation
. You’ll work alongside talented people across the world who care about what they build, how they build it, and the impact they make on the broader cybersecurity ecosystem.

Be part of something bigger

We believe we do work that matters. Our open-source approach means that work extends beyond Filigran. You’re contributing to technology and ideas that strengthen a global community of defenders and help make cybersecurity more open and collaborative.

Work at the edge of what’s next

We bring…