Servicenow Specialist Job Riyadh area,Riyadh Region Saudi Arabia,IT/Tech

” The

Job Description ”

Provide technical supportto enterprise users, including senior executives and VIP users.

Deliver first- and second-line IT support across desktop, systems, networks, and end-user computing environments.

Diagnose and resolve hardware, software, operating system, application, printing, and network-related issues.

Provide support for Microsoft Office 365, Microsoft Teams Rooms, and Cisco Video Conferencing (VC) technologies.

Manage and resolve incidents and service requests using IT Service Management (ITSM) platforms, particularly

Service

Now.

Support and manageend-user devices, including desktops, laptops, mobile devices, and peripherals.

Perform Mobile Device Management (MDM) activities and troubleshoot mobile device issues.

Provide support for Microsoft and Apple operating system sand associated business applications.

Maintain a high standard of customer service when supportingtechnical and non-technical stakeholders.

Communicate technical issues and solutions clearly tousers with varying levels of technical knowledge.

Prioritize and manage multiple incidents and service requests ina high-volumesupport environment.

Apply advanced troubleshooting, analytical, and problem-solving techniques to identify and resolve technical issues.

Follow ITsupport procedures, service management processes, and quality standards.

Maintain accurate documentation of incidents, troubleshooting activities, and resolutions.

Collaborate effectively with IT teamsand other stakeholders to ensure timely resolution of issues.

Stay current with emerging technologies andadapt to changingIT environments and business requirements.

Requirements:

(Mandatory Requirements)

Arabic-speaking candidate.
Valid Saudi Arabia Iqama.
Previous experience workingin a corporateor enterprise-levelIT environment.
Proven experience supporting senior executives, VIPusers, or high-profile stakeholders.
Strong knowledge and hands-on experience with IT ticketing systems, particularly

Service

Now.
Minimum 3 years of experience in a high-volume, customer-facing IT support environment.
Minimum3 years of experience working across multiple technology domains, such as:
– Service Desk
– EUC / End User Computing
– Desktop Support
– Systems Support
– Network Support

Tagged as: IT, itsm., MDM, servicenow, VC