Information Technology; IT) Support Professional | Al Thakeb

Al Thakeb is actively seeking a competent, high-caliber, and service-oriented IT Support Professional with 1+ year of professional information technology experience to join our technology team in Riyadh, Saudi Arabia on a full-time permanent basis. In this critical operational role, you will be responsible for delivering top-tier technical support and operations, diagnosing and resolving hardware and software issues, assisting end-users, and maintaining smooth desktop and network environments.

You will leverage your strong background in operating systems, desktop applications, and Microsoft 365 environments to drive organizational productivity. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a leading regional technology solutions enterprise.

As an IT Support Professional supporting regional information technology operations at Al Thakeb in Riyadh, you will take full operational, tactical, and technical ownership of desktop support, incident resolution, and helpdesk management. Your day-to-day responsibilities include diagnosing and addressing technical issues, providing prompt assistance to computer users, maintaining operating systems and desktop software, and configuring Microsoft 365 and Windows environments. You will apply foundational knowledge of networking, information security, and user account management to secure endpoints, organize task priorities, document technical problems and solutions, and collaborate seamlessly with internal teams to resolve IT incidents efficiently.

Furthermore, you will manage IT equipment inventory, handle software patching, and ensure high standards of user service.

• Provide comprehensive technical support and operational assistance for computers, operating systems, software, and desktop applications.
• Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and user account issues.
• Administer user accounts, permissions, and directory services within Windows and Microsoft 365 environments.
• Maintain meticulous documentation of technical problems, diagnostic steps, and permanent resolution solutions.
• Organize daily support priorities, triage incoming helpdesk tickets, and meet established service level agreements (SLAs).
• Ensure basic information security compliance, endpoint protection, and software update deployment across workstations.
• Coordinate and communicate effectively with internal team members to resolve IT issues efficiently.
• Manage hardware and software deployment, workstation configuration, and peripheral setup for office users.

• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
• Minimum of 1+ year of professional work experience in information technology, technical support, or IT operations.
• Good practical knowledge of operating systems, computers, software, and desktop applications.
• Proven ability to diagnose and address technical issues and provide responsive support to users.
• Good communication skills, with the ability to organize priorities and document technical problems and solutions.
• Strong teamwork capabilities and readiness to respond to technical issues efficiently.
• Mandatory legal eligibility to work in Saudi Arabia with local residency in Riyadh.
• Fluency in Arabic and English (written and verbal).

• Knowledge of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi) and information security best practices.
• Familiarity with user account management, Active Directory, and endpoint security suites.
• Hands-on experience with Microsoft 365 administration, SharePoint, and Teams support.
• Professional IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator).

Recruiter:
Al Thakeb Human Resources & Information Technology Division
Contact Name:
Al Thakeb Recruitment Team
Email:
Phone:
Application URL:
Salary/Rate:
Market Competitive / Regional IT Package
Deadline:
Open until filled (Urgent Riyadh Expansion Opening)
Notice Period:
Immediate to 30 Days
Contract Duration:
Permanent / Full-Time On-Site (Riyadh, Saudi Arabia)

When applying for this IT Support position at Al Thakeb, ensure your CV explicitly highlights your Microsoft 365 administration experience, desktop troubleshooting skills, and your customer service track record.