Operational Support Engineer – L2/L3
Listed on 2026-10-10
-
IT/Tech
IT Support, Systems Administrator, SRE/Site Reliability
Location: Riyadh, Saudi Arabia
Job Category:
- Information Technology (IT) & Software
- Engineering & Technical
- Customer Service & Support
- Operations & Supply Chain
An opportunity is available for experienced L2/L3 Operational Support Engineers in Riyadh, Saudi Arabia. The role focuses on maintaining platform stability, resolving production incidents, supporting application and platform troubleshooting, and helping ensure continuous service availability.
The position is suited to professionals with strong L2/L3 production support experience and knowledge of incident management, problem management, root-cause analysis, monitoring, performance, and service availability. Experience with ITIL and Agile methodologies is preferred.
This role provides an opportunity for experienced operational support professionals to contribute to reliable and continuously available technology services.
Key Responsibilities- Provide L2/L3 production support.
- Resolve incidents affecting applications and platforms.
- Perform problem management and root-cause analysis.
- Troubleshoot application and platform issues.
- Monitor system performance and service availability.
- Support continuous platform stability and service availability.
- Strong L2/L3 production support experience.
- Experience with incident management.
- Experience with problem management.
- Knowledge of root-cause analysis.
- Strong application and platform troubleshooting skills.
- Experience with monitoring and performance management.
- Knowledge of service availability practices.
- ITIL experience preferred.
- Agile experience preferred.
Salary: Not specified in the source.
Benefits and other compensation details were not provided in the vacancy information.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).