Application Support

A company in Riyadh is seeking an Application Support professional to join its technology team. This role is suitable for fresh graduates and early-career professionals who have knowledge of application development, troubleshooting, and technical support.

The ideal candidate should have strong problem-solving abilities, basic database knowledge, and the ability to investigate application issues, identify root causes, and coordinate solutions with different technical teams. The position requires flexibility to work in a 24/9 support environment and collaborate with internal teams and external vendors.

• Provide application support and troubleshoot technical issues reported by users.
• Investigate application incidents, perform Root Cause Analysis (RCA), and coordinate issue resolution.
• Monitor applications, analyze system logs, and identify potential problems.
• Work closely with developers, infrastructure teams, vendors, and internal stakeholders.
• Support incident management processes and maintain proper documentation.
• Assist with application performance monitoring and continuous improvement activities.

• 0–2 years of experience in Application Development or Application Support.
• Experience in L2 Application Support will be considered an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively and prepare technical documentation.
• Willingness to work in a 24/7 support environment.
• Strong knowledge of:
• Basic database concepts, SQL query analysis, and troubleshooting.
• Windows and Linux operating systems.
• Log analysis and application monitoring.
• Ticketing systems, incident management, and ITIL practices. Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field