Digital & CX Business Relationship Manager Tawantech Business Analyst
Listed on 2026-10-11
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst -
Business
Business Systems & Technology Analysis
Job Title:
Digital & CX Business Relationship Manager
Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery.
Key Responsibilities:- Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives
- Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
- Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
- Own the initiative lifecycle from intake through business case approval, tracking progress against plan
- Coordinate with vendors and internal IT teams on digital platform and UX solution options
- Prepare initiative documentation and status updates for Management
- Identify and escape risks, issues, and dependencies proactively.
- Keep Digital and CX initiatives aligned with the bank's strategy program
Required:
- 5-8 years in project management, business analysis, or business relationship management in digital banking or CX
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus
- Strong understanding of digital banking channels and customer experience design principles
- Proven experience building business cases bridging business value and IT delivery
- PMP or equivalent certification preferred
- Strong stakeholder management across business, UX/product, and technical teams
- Strong written and verbal communication in English and Arabic
- Familiarity with SAMA regulatory requirements relevant to digital channels and CX
Full Time
About the Company:Integrated Solutions Tawantech is a Riyadh based technology company focused on financial services. It implements and supports core banking, digital transformation and enterprise systems for banks and financial institutions, working alongside global software partners. Its teams cover implementation, technical support, infrastructure, cybersecurity and managed services for clients across the Kingdom.
Company Industry:Banking
Department /Functional Area:
Digital and Customer Experience
Closing Date:Not mentioned (apply as soon as possible)
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