ServiceNow - IT project Management
Listed on 2026-10-11
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IT/Tech
IT Business Analyst, IT Consultant, Business Systems & Technology Analysis
Job Title – Service Now - IT project Management
Company – TCS (MEA)
Job type – Full time
About Us:
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit and follow TCS news at @.
Key Responsibilities
- Translate client business requirements into scalable, out-of-the-box-first technical designs and architecture.
- Transform business challenges and operational needs into clear technical specifications, user stories, and optimized digital workflows.
- Lead workshops and interviews with business leaders to document functional requirements, process flows, and gap analyses.
- Write detailed user stories, acceptance criteria, and use cases for developers and administrators.
- Support go-live activities, create training materials, and draft organizational release notes or system updates
- Connect Service Now with third-party enterprise tools (like Azure, SAP, or Jira) using REST/SOAP APIs and Integration Hub.
- Run unit testing, manage instance health, and support patching or platform upgrades.
- Run workshops with clients to define processes, manage user stories, and provide post-go-live support.
- Deep knowledge of ITSM (IT Service Management), ITOM, CSM, or HR Service Delivery,
- CSA Certified professional with overall 10+ years of experience.
- Strong communication and problem-solving skills to explain technical ideas to non-technical business leaders.
Final date to receive applications: 30th - October
-2026
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